Privacy Policy
Last Updated: August 2025
Effective Date: August 1, 2025
At CBTHost.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our educational platform.
Table of Contents
1. Introduction
At CBTHost.com ("we," "us," "our"), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our educational platform and services.
By using CBTHost.com, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect information to provide, improve, and secure our services. The types of information we collect include:
Personal Information
- Account Information: Name, email address, institution details, and contact information when you create an account
- Payment Information: Billing details, payment card information (processed by secure third-party payment processors)
- Student Data: Names, email addresses, student IDs, and academic performance data
- Communications: Records of correspondence when you contact our support team
Technical Information
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, features used, time spent on platform, clickstream data
- Log Information: Server logs, diagnostic records, and performance data
Note: We do not knowingly collect personal information from children under 13 without parental consent. If we learn we have collected such information, we will delete it promptly.
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery
To provide and maintain our educational platform and services
Authentication
To verify accounts and provide secure access to our platform
Analytics
To analyze usage patterns and improve our services
- To process transactions and send related information
- To respond to comments, questions, and provide customer support
- To send administrative information, updates, and security alerts
- To personalize your experience and provide content tailored to your needs
- To detect, prevent, and address technical issues and security vulnerabilities
- To comply with legal obligations and enforce our terms of service
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Performance of a Contract: When processing is necessary to fulfill our terms of service with you
- Legitimate Interests: When processing is necessary for our legitimate business interests
- Consent: Where we have obtained your consent to process your data
- Legal Obligation: When processing is necessary to comply with a legal obligation
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal information:
- All data is encrypted in transit using TLS/SSL protocols
- Data at rest is encrypted using industry-standard AES-256 encryption
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Regular backups and disaster recovery procedures
Note: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Data Sharing & Disclosure
CBTHost does not sell, trade, or rent personal data to third parties for marketing purposes. We may share information in the following circumstances:
- Service Providers: With vendors who provide services on our behalf (payment processing, hosting, analytics)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect the rights, property, or safety of CBTHost, our users, or others
- With Your Consent: When you have given us explicit consent to share your information
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. Student Privacy
We are committed to protecting student privacy:
- Students can participate in quizzes and tests without direct payment requirements
- Student data is only accessible by their respective institutions and authorized instructors
- CBTHost will never use student performance data for commercial purposes beyond providing our services
- We comply with applicable educational privacy laws including FERPA and COPPA
- Parents or legal guardians may request access to or deletion of their child's information
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Account information is retained while your account is active and for a reasonable period thereafter
- Financial records are retained for 7 years to comply with accounting and tax regulations
- Student performance data is retained according to institutional requirements and academic integrity needs
- Backup data may be retained for a limited period before secure deletion
When we no longer need personal information, we securely delete or anonymize it.
10. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate information
- Erasure: The right to request deletion of your personal data
- Restriction: The right to request limiting the processing of your data
- Portability: The right to request transfer of your data to another organization
- Objection: The right to object to certain processing activities
- Withdraw Consent: The right to withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days as required by applicable law.
11. International Data Transfers
CBTHost is based in Nigeria, but we may transfer and process personal information in other countries. When we transfer data across borders, we implement appropriate safeguards to ensure your data remains protected.
For users in the European Economic Area (EEA), we may use Standard Contractual Clauses or other approved mechanisms for international data transfers.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we do, we will revise the "Last Updated" date at the top of this policy.
If we make material changes, we will provide notice through our website, email, or other communication methods before the changes become effective.
We encourage you to periodically review this page for the latest information on our privacy practices.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@cbthost.com (for privacy-specific concerns)
- Email: support@cbthost.com (for general support)
- WhatsApp: +2348113315252
- Postal Address: 123 Education Way, Tech City, Nigeria
We have appointed a Data Protection Officer who can be reached at dpo@cbthost.com.