Support Center

How Can We Help You?

Find guides, tutorials, and answers for all CBTHost platforms — online, offline, student, and admin.

📚 User Guides & Documentation

Choose the guide that matches your role and platform

❓ Frequently Asked Questions

Quick answers to the most common questions across all CBTHost platforms

For Students

How do I create a student account?

Visit app.cbthost.com and click "Create Account / Login". Sign up using your email address and basic information. You'll need this account to participate in tests.

How do I join a test or quiz?

From your dashboard, click "Participate in Test" and enter the CBT Passcode provided by your instructor. The system will verify the passcode and grant access if the test is published.

Read the full Student Guide for more details.

What's the difference between Open and Closed tests?

Open Test: Accessible to all registered users with the passcode. Your email and name are used as Test ID.

Closed Test: Restricted to specific students. You must use the Test ID assigned by your instructor.

How do I use the mobile app?

Download the CBTHost Mobile App, log in with your web credentials, and enter CBT passcodes to take tests. The app syncs with your web account and supports both timed and manual submissions.

For Instructors

How do I create a test or quiz?

Log into your account at creator.cbthost.com, click "Create Test / Quiz", enter the test name, and configure settings like duration, score per question, shuffle options, and attempt limits under the "Config" section.

Read the full Admin Guide for complete instructions.

Can I import questions from documents?

Yes! Use our import template to format your questions and upload .docx or .pdf files. The system automatically processes text, images, formulas, tables, and diagrams from your documents.

Supported formats: .docx, .pdf, .xlsx, .xls, .csv, .cbthost

How do I manage students for my tests?

Download the Excel template from the "Upload Student Data" section, fill in student details (Test ID, Name, Email), and upload the file. Each student is identified by their Test ID for tracking.

How do I export results?

Results can be downloaded in Excel format from your dashboard or accessed programmatically via API. All results are automatically processed and available immediately after test completion.

Offline CBT Software

How do I download and install the offline version?

Download the installer from our website, run the CBTHost.exe file. The system automatically creates all necessary files and a configuration file (config.json) in the C:\CBTHost directory.

Read the full Offline Guide for detailed setup instructions.

What if the port is already in use?

Open C:\CBTHost\config.json, locate the port field, and change it to a free port number (e.g., 8081, 5000, 9000). Save the file and restart the software.

How do I set up admin access?

Copy the Admin Access Code from config.json, open your browser to the address shown by the software, and enter the code to unlock the admin panel. You can update this code anytime for security.

Can students retake tests in offline version?

The current version supports one attempt per student. To allow retakes, manually delete the student's previous attempt record, which will enable them to take the test again.

What are the system requirements?

Windows 10/11 (64-bit), 2GB RAM minimum, 500MB free disk space, and a modern web browser (Chrome, Edge, or Firefox).

📬 Still Need Help?

Our support team is here to assist you with any questions or issues.

Response times: Email (24-48 hours) | WhatsApp (within 1-2 hours)

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